Legal Documentation

Terms of Service

Please read our terms and conditions carefully. By using our services, you agree to comply with the policies outlined below for the best hosting experience in Sri Lanka.

01. Acceptance of Terms

By signing up for any Sri Lanka Web Hosting services, you agree to be bound by these terms. We reserve the right to update these terms at any time without prior notice. Continued use of our platform constitutes acceptance of any changes.

02. Acceptable Use Policy

Our "Unlimited" plans are intended for website hosting. The following activities are strictly prohibited:

  • Storing large file archives or personal backups.
  • Hosting illegal content under Sri Lankan Law.
  • Spamming or sending unauthorized bulk emails.
  • Crypto-mining or excessive server resource usage.

03. Payments & Renewals

All services must be paid in advance. For annual plans, invoices are issued 14 days before expiry. Failure to pay within 3 days of the due date will result in service suspension. Accounts unpaid for 30 days will be terminated.

04. 30-Day Money Back Guarantee

New hosting accounts are eligible for a full refund within 30 days of purchase if you are unsatisfied. Please note that Domain Registrations, SSL Certificates, and VPS services are non-refundable as they are third-party costs.

05. Backups and Data

While we take daily automated backups, customers are ultimately responsible for maintaining their own off-site backups. Sri Lanka Web Hosting is not liable for data loss under any circumstances.

06. Uptime Guarantee

We offer a 100% Uptime SLA. If our network availability drops below 99.9% in a given month (excluding scheduled maintenance), you may request a credit for the affected period.

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