📧 Email 5 min read Sri Lanka Web Hosting Team

How to Create a Professional Business Email in Sri Lanka

Still sending business emails from @gmail.com? You're losing customer trust every single day. A professional business email like [email protected] is free with your Sri Lanka web hosting plan and takes under 10 minutes to set up. Here's exactly how.

📧
Free
Included in Hosting Plan
⏱
10 Min
Setup Time
✉️
10
Email Accounts Included
📱
Yes
Works on Phone & Gmail

Why You Should Stop Using Gmail for Your Sri Lanka Business

Imagine receiving two quotes for the same service. One email comes from and the other from . Which contractor do you trust more with your project?

Your email address is often the first impression a customer gets of your business. A Gmail address signals that you haven't invested in your own domain — and in the Sri Lankan market where trust is critical, that perception costs you real business.

Gmail vs Professional Business Email — Sri Lanka Comparison

FeatureGmail (@gmail.com)Business Email (@yourdomain.lk)
Looks Professional✗ No — looks personal✓ Yes — branded & credible
Customer Trust⚠ Low for business use✓ High — matches your website
Your Own Brand✗ Google's brand, not yours✓ 100% your business name
CostFree✓ Free with hosting plan
Spam Filtering✓ Good✓ Built-in spam protection
Multiple Addresses✗ Different Gmail accounts✓ info@, sales@, hr@ — all one domain
Works in Gmail App✓ Yes✓ Yes — via IMAP forwarding
Works on Phone✓ Yes✓ Yes — IMAP on any phone
Email Signature⚠ Generic✓ Branded with logo & domain
💡 Sri Lanka Business Tip: Banks, government offices, and larger Sri Lankan companies will always take you more seriously when you email from a custom domain address. It shows you are an established business, not a side project.

Which Business Email Addresses Should You Create?

With 10 free email accounts included in your Sri Lanka web hosting plan, here are the most useful addresses to create for your business:

info@yourdomain.lk

General enquiries — your main public-facing address

🟢 Essential

sales@yourdomain.lk

Quotations, orders, and new customer enquiries

🟢 Essential

support@yourdomain.lk

Customer service, complaints, and after-sales help

🟢 Essential

accounts@yourdomain.lk

Invoices, payments, and billing queries

🔵 Recommended

hr@yourdomain.lk

Job applications and recruitment

🔵 Recommended

hello@yourdomain.lk

Friendly alternative to info@ for modern brands

🔵 Recommended

noreply@yourdomain.lk

Automated emails and notifications

🟡 Optional

admin@yourdomain.lk

Internal admin — not shared publicly

🟡 Optional

yourname@yourdomain.lk

Personal branded email for the owner/director

🔵 Recommended
📌 Start with these 3: Create info@, sales@, and support@ first. These three addresses cover 90% of all Sri Lankan business email needs and make your company look fully operational from day one.

How to Create Your Business Email in cPanel — Step by Step

Your Sri Lanka web hosting cPanel makes this simple. Follow these 6 steps and you'll have a professional business email address working in under 10 minutes.

1
🔑

Log In to Your cPanel

~1 minute

When you signed up for Sri Lanka web hosting, you received a welcome email with your cPanel login details. There are two ways to access cPanel:

🌐 Direct URL

Go to yourdomain.com/cpanel
or
yourdomain.com:2083

📧 Welcome Email

Check your hosting welcome email — it contains your direct cPanel URL, username, and password.

💡 Tip: Bookmark your cPanel URL once you log in. You'll need it every time you manage your email accounts, website files, and backups.
2
📬

Find "Email Accounts" in cPanel

~1 minute

Once inside cPanel, scroll down to the Email section. You will see several email-related tools. Click "Email Accounts" — this is where you create and manage all your business email addresses.

📁 Email Section in cPanel — What Each Tool Does

→ Email Accounts — ★ Create and manage your business email addresses — start here
→ Forwarders — Forward emails from one address to another (e.g., info@ to your Gmail)
→ Email Filters — Set rules to sort, block, or redirect incoming emails automatically
→ Spam Filters — Configure spam protection levels — keeps junk out of your inbox
→ Autoresponders — Set automatic out-of-office or instant reply messages
→ MX Entry — Advanced DNS settings for email routing — don't change unless needed
3
✏️

Create Your Business Email Address

~3 minutes

In the Email Accounts page, click the "+ Create" button. You will see a simple form. Fill it in like this:

📝 Email Account Creation Form

Domain:

Select your domain from the dropdown — e.g., yourbusiness.lk

yourbusiness.lk
Username:

The part before the @ sign — e.g., info, sales, support

info
Password:

Use a strong password. Click Generate to create one automatically

Min. 12 characters recommended
Storage Space:

Set the mailbox size. 250MB is enough for most. Leave on Unlimited if unsure

500MB recommended

Once filled in, click "Create" at the bottom. Your business email address is now live — for example:

✅ Done! Your professional business email address is created. Repeat this step for each address you want (sales@, support@, etc.).
4
🌐

Access Your Email via Webmail (Browser)

~2 minutes

You can access your business email from any browser — no app needed. This is called Webmail. Your Sri Lanka web hosting plan includes three webmail clients:

📮

Roundcube

Clean, modern interface. Best for daily business use. Recommended for most Sri Lankan users.

✅ Recommended
📧

Horde

Feature-rich with calendar, tasks, and notes built in. Good for power users.

Advanced users
📬

SquirrelMail

Basic and lightweight. Use only if other clients are slow.

Fallback option

How to access Webmail:

  1. Go to yourdomain.com/webmail in any browser
  2. Enter your full email address ([email protected]) and the password you set
  3. Click Log in
  4. Select Roundcube as your webmail client
💡 Tip: Bookmark yourdomain.com/webmail so your team can access their business emails from any computer without installing anything.
5
📲

Connect Business Email to Gmail or Outlook

~5 minutes — Most Popular Option

Most Sri Lankan business owners prefer to manage their business email inside Gmail or Outlook — the apps they already know. You can send and receive from while staying inside your Gmail inbox. Best of both worlds.

Connect to Gmail (Send & Receive as [email protected])

Part A — Receive emails in Gmail (Add via IMAP):

  1. Open Gmail → click the ⚙️ Settings gear → See all settings
  2. Go to Accounts and Import tab
  3. Under "Check mail from other accounts" → click Add a mail account
  4. Enter your business email: [email protected]
  5. Choose Import emails from my other account (POP3)
  6. Enter settings (from cPanel → Email Accounts → Connect Devices):
    POP Server: mail.yourdomain.lk | Port: 995 | Use SSL ✓
  7. Enter your email password → click Add Account

Part B — Send emails from Gmail as [email protected]:

  1. In the same Accounts and Import tab
  2. Under "Send mail as" → click Add another email address
  3. Enter your name and business email: [email protected]
  4. Enter SMTP settings:
    SMTP: mail.yourdomain.lk | Port: 587 | TLS ✓
  5. Enter your email password → click Add Account
  6. Verify the confirmation code sent to your business email
  7. Now when composing in Gmail, click the From: field to select your business email

📋 Your IMAP / SMTP / POP3 Settings (From cPanel)

━━ INCOMING MAIL (IMAP — Recommended) ━━ Server: mail.yourdomain.lk Port: 993 (SSL/TLS) Username: [email protected] (full email address) Password: your_email_password ━━ INCOMING MAIL (POP3 — Alternative) ━━ Server: mail.yourdomain.lk Port: 995 (SSL/TLS) ━━ OUTGOING MAIL (SMTP) ━━ Server: mail.yourdomain.lk Port: 587 (TLS/STARTTLS) or 465 (SSL) Auth: Yes — use your email & password
📌 Find exact settings in cPanel: Go to Email Accounts → click "Connect Devices" next to your email address. cPanel shows your exact server settings with one click — you can even email them to yourself.
6
📱

Set Up Business Email on Your Mobile Phone

~5 minutes

Stay on top of your business emails anywhere in Sri Lanka. Set up your custom email on Android or iPhone in minutes.

🤖 Android (Gmail App)

  1. Open Gmail app → tap your profile photo
  2. Tap "Add another account"
  3. Select "Other" (not Google/Yahoo)
  4. Enter your email: [email protected]
  5. Choose IMAP
  6. Enter password → set incoming server: mail.yourdomain.lk, Port: 993
  7. Set outgoing SMTP: mail.yourdomain.lk, Port: 587
  8. Enter password again → tap Next → Done

🍎 iPhone (iOS Mail App)

  1. Go to Settings → Mail → Accounts
  2. Tap "Add Account"
  3. Select "Other"
  4. Tap "Add Mail Account"
  5. Enter Name, email: [email protected], password
  6. Set incoming: mail.yourdomain.lk, Port 993, SSL on
  7. Set outgoing: mail.yourdomain.lk, Port 587, SSL on
  8. Tap Save — done!
✅ Faster Option: On Android, just add your business email to the Gmail app (Step 5 above) and you'll have it on your phone automatically — no separate setup needed.

Create a Professional Email Signature for Your Sri Lanka Business

A professional email signature reinforces your brand in every email you send. Here's what a good Sri Lankan business email signature includes:

📧 Email Signature Preview

Kamal Perera

Managing Director | ABC Traders Pvt Ltd

📧 [email protected]

📞 +94 77 123 4567

🌐 www.abctraders.lk

📍 123, Galle Road, Colombo 03, Sri Lanka

in f ig

This email and any attachments are confidential and intended solely for the addressee.

What to Include in Your Sri Lanka Business Email Signature:

✅

Your full name

Always use your real name — not just 'Admin'

✅

Job title & company name

Builds authority and makes you look established

✅

Business email address

Reinforces your brand domain

✅

Phone number

Make it easy for clients to call you directly

🔵

Website URL

Links back to your website for credibility

🔵

Physical address

Required for formal business correspondence

🟡

Social media links

Facebook, LinkedIn, Instagram for your business

🟡

Confidentiality disclaimer

Standard for legal and finance businesses in Sri Lanka

📌 Free Signature Tool: Use HubSpot Email Signature Generator (free, no account needed) at www.hubspot.com/email-signature-generator — enter your details and copy the HTML into your Roundcube or Gmail signature settings.

Bonus: Set Up Email Forwarding in cPanel

If you want to keep using Gmail as your main app but still receive emails sent to , set up a simple email forwarder in cPanel. All emails sent to your business address will automatically arrive in your Gmail.

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⚠️ Forwarding vs IMAP: Forwarding means emails arrive in Gmail, but replies will come from your Gmail address unless you also set up "Send mail as" (Step 5 above). Use both forwarding AND "Send mail as" for a seamless experience.

Business Email FAQ — Sri Lanka

Yes — completely free. Every Sri Lanka Web Hosting plan at Rs. 5,999/year includes 10 professional business email accounts (e.g., [email protected], [email protected]) with spam protection and webmail access. You do not pay extra for email hosting.
Gmail uses @gmail.com which looks personal and unprofessional for a business. A professional business email uses your own domain (e.g., [email protected]) which builds immediate trust with customers, looks credible in proposals and invoices, and is included free with your hosting plan.
Yes. You can set up your business email on any Android or iPhone using IMAP settings from cPanel. The easiest way is to add it to the Gmail app on Android — then you send and receive as [email protected] right inside the Gmail app you already use.
Our Sri Lanka web hosting plan includes 10 professional business email accounts. You can create info@, sales@, support@, hr@, accounts@, and more — all under your own domain at no extra cost.
IMAP syncs your email across all devices — if you read an email on your phone, it shows as read on your computer too. POP3 downloads emails to one device only. For Sri Lankan business users accessing email on multiple devices, always choose IMAP.
Yes. If your domain is yourbusiness.lk, your emails will be [email protected] automatically. To register a .lk domain, contact LK Domain Registry (domains.lk). Our web hosting works with any domain extension including .lk, .com, .net, and others.
Your email is tied to your domain, not your hosting. When you migrate hosting, you migrate your email settings too. Our free migration service moves your emails, files, and database together — zero email downtime when switching to Sri Lanka Web Hosting.

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Stop Using Gmail — Get a Professional Business Email in Sri Lanka

A professional business email in Sri Lanka like [email protected] is one of the easiest and most impactful things you can do for your brand. It is completely free with every Sri Lanka web hosting plan — no extra cost, no complicated setup. The 10-minute process in this guide gives you a fully working business email hosting in Sri Lanka that works on your phone, in Gmail, in Outlook, and in your browser. Make the switch today.

Get Business Email Free – Rs. 5,999/yr